A. Make contact with us, either by phone, email or call in to see us. We will take the necessary details and prepare contracts for you to sign.

A. A UK based guarantor is required for tenancies. This is usually a parent or guardian. Overseas students who cannot provide a UK based guarantor are unable to pay the rent in instalments.

A. At Brunel Court, our tenancies run for 44 weeks. Should you wish to extend your stay, this is possible and contact with management should be made as early as you know your need to stay on.

A. We usually request post dated cheques, which we will hold on your behalf until the due date. Alternatively a direct debit may be arranged or a credit card payment can be made.

A. Provided you advise us at the time of booking and we have availability, we will always try and accommodate such request.

A. No, we don't require a deposit, but any damages found at the end of the tenancy would be invoiced to you/your guarantor.

A. No, the contract is binding, so you must be comfortable with it before you sign it. Notwithstanding this, should you find a suitable successor for your room, we would be happy to assign the contract. We will always help to try to find someone to take over your tenancy in these circumstances.

A. No, your rent covers all power, heating and water charges.

A. Yes, but only subject to availability, although this is generally not a problem. Additional rent would be payable pro-rata on how early you would want to move in.

A. Yes but only subject to availability, although this is generally not a problem. Additional rent would be payable pro rata on how early you would want to move in.

A. Unless otherwise stated, bedrooms are for single occupancy only. Occasional overnight guests are permitted, but respect for fellow tenants is essential and we would ask you advise site security of any visitors you may have. Tenants are to be held responsible for the behaviour and actions of visitors.

A. Yes, if you own a TV you would be responsible for obtaining and paying for a television license. Further clarification is available from www.tvlicencing.co.uk

A. There is a limited number of parking spaces available on site at an additional cost. Should you need a space, please book one when making your reservation.

A. Often students are covered by their parent's household insurance. We would always advise on cover being taken out independently, however, and great rates have been negotiated with the following providers; Endsleigh.co.uk Cover4students.com.

A. Yes during the day our management and maintenance team is on site and throughout the evening and night there is full time security. The building is extensively covered by CCTV to further enhance security.

A. Yes there is a fire alarm and emergency lighting is fitted throughout the property and is tested every week. Fire drills are undertaken at the start of the year and we liaise closely with the local fire brigade to hold welcome meetings to discuss fire safety and emergency procedure with our tenants.

A. We have dedicated mail boxes for you at reception and reception staff are happy to accept parcels for you. Collections can be made for you during the working day.

A. No, you are responsible for the cleaning of your own room and tenants who share living rooms and kitchens are jointly responsibility for keeping these shared areas clean. We clean corridors, stairs, common areas, gym etc.

A. No. smoking is not permitted inside of the premises.

A. No. Normally – students usually bring their own. This is something we can assist with if help is needed however.

A. No – you can come in whenever you wish.

A. We hope this is a fairly exhaustive list, but should you have any queries, don't hesitate to get in touch via the contact us page.